Description
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Objectives:
- Define and understand call center strategies.
- Identify different types of buying motivations.
- Create SMART Goals.
- Familiarize me with strategies that sharpen effective communication.
- Use proper phone etiquette.
- Set benchmarks.
What You’ll Learn
- Define and understand call center strategies.
- Identify different types of buying motivations.
- Create SMART Goals.
- Familiarize me with strategies that sharpen effective communication.
- Use proper phone etiquette.
- Set benchmarks.
Requirements
- No prior knowledge is required or assumed
Reviews
There are no reviews yet.